Refund policy

 

Return, Exchange & Refund 

If you receive a product that you believe is not what was expected, we will replace the item or refund your money at our discretion. It will be your responsibility and expense to mail the item back to our postal address in its original new, unused and undamaged condition within 14 days of the purchase date. Refunds will be credited to the original payment account.

>If you have purchased the incorrect item and would like an exchange or refund, you will be required to pay for the return postage to VITIS & WINEMAKERS LTD, in addition to the postage fee for the replacement item. If you exchange for a higher priced item, you will be required to pay the price variance.

>We recommend taking out postal insurance before returning any items.

>Prior to returning the product, we suggest you call VITIS & WINEMAKERS LTD to obtain Return Authorisation. Equipment may be returned at either the retail place of purchase, or through post to 96 Chifley Drive, Preston, AUS in the State of Victoria and 24-26 Herbert Street Blenheim, NZ. Safely package the product, enclose a letter stating your Return Authorisation Number, reason of return and attach the receipt.